What kind of support do you offer?
Once you register a hosting account with us, you get instant access to our online help information, as well as 24/7 tech support for any issues related to domain names and website hosting.
If you need support for running, updating, troubleshooting website content and design, please contact us via email and we’ll see how we can help. If you have other questions about website hosting and domain names, you can also email us for advice.
I already have registered a domain name to use for my website – can you help me host the website on that URL?
Yes. When registering your website hosting account with us, enter the domain name (website address/URL) you already registered and follow the steps to link it up to your new hosting account.
I want to set-up a blog or website with WordPress, does your hosting service support everything needed for this?
Yes. You can install WordPress automatically when you register your account, or use the one-click install option after your account is created. Manual installs are also allowed.
I have an existing website or blog, can I transfer it to your hosting service?
Yes. Please contact us so we can ensure our environment can support the same setup you are currently using.
Do you offer any services other than website hosting?
Can I use your website hosting outside China?
Yes. Our web servers are available in various locations around the world – you can choose your preferred location when you register your account. We simply mention China on our site a lot since people trying to manage websites from there need some extra special settings, but we work with customers all around the world.
Any other questions?
Please get in touch, we’re always happy to hear from you!